1Information We Collect

We collect information you provide directly to us, and information collected automatically when you use our Services.

Information you provide:

• Name, email address, and phone number
• Billing and shipping address
• Order history and product preferences
• Payment information (processed securely by our payment provider — see Section 5)
• Any information you send us via contact forms or email

Information collected automatically:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on site, and referring website
• Cookie data (see Section 3)

2How We Use It

We use the information we collect to:

• Process and fulfil your orders, including shipping and customer service
• Communicate with you about your order, account, or enquiries
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorised transactions
• Send you marketing communications, where you have opted in (see Section 6)
• Comply with our legal obligations, including tax and accounting requirements

3Cookies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use our Services. Cookies are small text files stored on your device. We use the following types of cookies:

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our Services, including your ability to complete a purchase. For more detail, see our Cookies Policy.

4Sharing Your Information

We do not sell your personal information. We share your information only with third-party service providers who help us operate our Services, including:

• Payment processors, to securely process your payment
• Shipping and courier partners, to deliver your order
• Email marketing platforms, where you have opted in to marketing communications
• Website hosting and infrastructure providers
• Professional advisors, such as accountants, where necessary

We may also disclose your information where required by law, such as in response to a valid request from a public authority, or to protect our rights, property, or safety, or that of our customers or others.

5Payment Information

Payments made through our Services are processed by a third-party payment provider. We do not store your full card details on our own systems. Our payment provider is PCI-DSS compliant and processes your payment information in accordance with their own privacy policy and security standards. We recommend reviewing your payment provider’s privacy policy for details on how they handle your payment data.

6Email and Marketing

If you subscribe to our marketing emails or opt in at checkout, we use a third-party email marketing platform to send you updates, offers, and product news. You can unsubscribe at any time using the link included in every marketing email, or by contacting us directly. Unsubscribing from marketing emails will not affect transactional emails related to your orders, such as order confirmations and shipping updates.

7Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our Services, comply with our legal obligations (such as tax and accounting record-keeping requirements), resolve disputes, and enforce our agreements. Order and transaction records are typically retained for the period required by UK tax law. When your information is no longer required, we securely delete or anonymise it.

8International Transfers

Some of our third-party service providers may process or store your information outside the United Kingdom. Where this occurs, we take steps to ensure your information receives an adequate level of protection, including through the use of standard contractual clauses or equivalent safeguards recognised under UK data protection law.

9Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

10Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, in certain circumstances
• Object to or restrict how we process your information
• Request a copy of your information in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 13. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.

11Children’s Privacy

Our Services are not directed at, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13Contact

Questions about this Privacy Policy or how we handle your personal information should be sent to us using the details below.